FAQ's

Inkartridge Branded Product Returns (Remanufactured and Compatible Items)

Purchase the Inkartridge Brand? Relax and kick your feet up. You’re covered.

Remanufactured Ink Cartridges & Toners, Compatible Ink Cartridges & Toners and Refill Kits

All of our branded products are backed by 1 Year satisfaction guarantee. Any remanufactured or compatible product purchased from Inkartridge.com  is covered from the date of purchase until 1 Year. Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the product or issue a full refund--your choice. Simply contact one of our friendly customer service representatives and we will make it right. If customers are unsatisfied with their purchase, they can return it for one of three options: a full refund (excluding shipping charges and a 20% restocking fee), a replacement, or a credit. The warranty specifically covers manufacturer defects in materials or workmanship for one year from the date of purchase; after this period, products are no longer covered. For compatible items, Inkartridge.com will replace defective products with equivalent non-defective ones within the warranty period. Additionally, any non-defective returns will incur a 20% restocking fee. For all returns back to Inkartridge.com, please obtain an RMA (Return Merchandise Authorization) by contacting 1-877-737-3770 or email: support@inkartridge.com

Inkartridge.com reserves the right to deny returns or refunds on: 

  • Products ordered or supplied from another merchant.
  • Products damaged from abuse, misuse, tampering, overcharging, improper installation, neglect, freezing or improper conditioning.
  • Removal of any warranty, lot number or serial number markings or stickers.

OEM (ORIGINAL EQUIPMENT MANUFACTURER) PRODUCTS:
OEM products (such as HP, Canon, and Xerox- branded products) are warranted for the length of the OEM warranty. Please contact the manufacturer directly for all defective products. We do NOT accept any opened OEM product and they will be recycled upon receipt without a notification.

Brother 800-284-4329
Epson 800-533-3731
Okidata 800-654-3282
Samsung 877-873-7279
Canon 800-828-4040
HP 800-334-5144
Panasonic 800-346-4768
Sharp 800-237-4277
Dell 877-766-3355
Lexmark 800-539-6275
Ricoh 973-882-2000
Xerox 800-275-9376


We will accept any unopened and resalable OEM ink & toner for a return within 30 days of original purchase. These products must be in their original and unopened packaging and will be subject to a 20% restocking fee plus your return shipping fees.

OEM Returns (Original Equipment Manufacturer) Products

OEM products (such as HP, Canon, and Xerox- branded products) are warranted for the length of the OEM warranty. Please contact the manufacturer directly for all defective products. We do NOT accept any opened OEM product and they will be recycled upon receipt without a notification.

Brother 800-284-4329
Epson 800-533-3731
Okidata 800-654-3282
Samsung 877-873-7279
Canon 800-828-4040
HP 800-334-5144
Panasonic 800-346-4768
Sharp 800-237-4277
Dell 877-766-3355
Lexmark 800-539-6275
Ricoh 973-882-2000
Xerox 800-275-9376


We will accept any unopened and resalable OEM ink & toner for a return within 30 days of original purchase. These products must be in their original and unopened packaging and will be subject to a 20% restocking fee plus your return shipping fees.

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